Shipping Information

What are the costs for shipping my order?

Shipping is free on all online orders above '3000/-' anywhere in India.

If the total online order amount is less than '3000/-', then shipping costs have been classified into Pune, India and International for each product. To view the shipping cost on the product page there is a "Shipping Cost" link next to "Add to Wishlist" If you order more than one quantity of the same product then, shipping cost reduces and is mentioned on the product page.

When an order dispatched and what is is the expected delivery time?

Dispatch happens every working day at 4:00PM IST. If your order & payment has been received before that, your order will be shipped the same day. All orders received after 4.00 PM IST are shipped the next day. Sometimes the products of your order may be available at one of our other warehouses; in that case it may take a day to receive the product at our Main Warehouse, from where the dispatch happens. Consignment takes normally 2-7* days depending on the location. If the consignment contains liquid then it may take 3-10 days for the order to be delivered, as we have to dispatch the order through surface only.

*Important: We always try to make sure that your reaches you at the earliest possible. We too shop online and understand what it means to want our orders to reach us at the earliest. That is always our aim and that is why we also constantly try and follow up with the shipping companies in this matter, so that your order reaches you in time. However, please understand that operations of courier companies are not in our control. We are always on your side and put in our best efforts to follow up wth the shipping companies as much as possible. Because the operations of courier company is not in our control we cannot be held responsible for delays and the resultant impact on your trip schedules. We request you to please order early enough to accommodate delays.

As a general practice always check your courier package for any tampering or damage before you sign the POD receipt. In case there is a problem please don't sign POD and let us know at info@xlimitz.com along with the Name/Phone# of the person delivering the package. POD once signed courier company doesn't entertain any complaints/claims.

My order has products with liquid in it, can the order be delivered? If yes then how long it will take?

Yes we can deliver liquid items to most areas in the country, however it will take 3-10 days for your order to reach, as we have to dispatch the order through surface only.

I want to ship my order to another address than the one I have submitted at registration. Can I do this?

Yes you can save multiple addresses in your account on XLimitz Adventure World Website. Choose the correct address, where you want your order to be shipped at, during checkout and it will be shipped to the desired address.

Can I choose the carrier for my shipment?

Yes & No. We use a variety of carriers including First Flight Couriers, Gati, DTDC, Professional Couriers, Speed Post (India Post), Blue Dart, Hand delivery,etc. Customers can suggest the carrier for their order and we will try our very best to accommodate their request. The choice of carrier is determined by whichever carrier has the best service in your area and the size of your order. And don't worry we will select the appropriate carrier option for you, to keep our shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email and in your account on xlimitz.com.

What do I do if my product has not arrived on time?

You can email us on info@xlimitz.com or call on the numbers given in "Contact Us" page. We will check the issue by following up with the courier companies and inform you as soon as possible. We always hope that all orders reach the customer in timely and appropriate manner and do our best to achieve that. Though, sometimes circumstances are not in our control, but we will try our best to follow up with the courier company and try and deliver the package at the earliest.

Can I ship different items in my order to different shipping addresses?

Not in the same order. You can place two or more orders with different "Shipping Addresses".

Can my order ship to a Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

Can my order ship to a Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

How long does Domestic/International shipping take?

Domestic shipping may take anywhere between 2 to 7 working days to reach the customer, depending on which part of the county, order is being delivered. International shipping takes 10 to 20 working days to reach the customer, depending on which part of the world, order is being delivered.

Are shipping fees refundable if I return my product?

Once a package is shipped we cannot refund the shipping cost. If you return your product, you are responsible for the cost of shipping it back to us as well as the original shipping fee.

Indian Mountaineering Foundation
Adventure Tour Operators Association of India
Adventure Tour Operators of Maharashtra